The renter may cancel or reschedule without penalty by notifying us at least 7 days prior to their scheduled charter.

To cancel or reschedule please contact us at: hello@privateyachtsiren.com 

In the event of a rescheduled charter, the cancellation policy will be applied to the original date of the trip.

Cancellations are considered “late” when the renter does not cancel at least 7 days prior to the scheduled charter.

For late cancellations, the paid rental price and the associated service / processing fee are non refundable.

If, for any reason, we must cancel your scheduled charter, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.

If the renter misses their scheduled charter without canceling or rescheduling and in the event the renter is a no-show within one hour of the agreed rental check-in, the paid rental price and the associated service / processing fee are non refundable.

In the event of extreme weather such as heavy sustained wind or a lightning storm, where it is a danger to be on the water, the owner reserves the right to reschedule the charter at no additional fee. The Captain has the final decision in determining if a charter must be rescheduled due to extreme weather. Rain or cloudy skies do not constitute grounds for cancellation or rescheduling.

Renters have up to 12 hours after the trip to submit a claim for a partial or full refund. Documentation must be compiled and submitted to support the claim. The owner will review the evidence provided by the renter to determine the validity of the claim.

Please submit all claims in writing to:
hello@privateyachtsiren.com

Any refunds will be issued using the same payment method as the original transaction.

We reserve the right to change this policy at any time. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. If you have any questions about our policies, please contact us for further information.